Get Your Questioned Answered Before The Move!

We run our business based on our values, our faith and the satisfaction of our customers. We were raised to treat others how you would like to be treated and we practice this principle every day we come to work.

Donnie and Sheryl Stephens
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See our most frequently asked questions or click the contact button below to get in touch!

Do you offer any unpacking services?

Yes, we offer unpacking as an additional service.

How do you handle disputes or complaints?

We prioritize customer satisfaction and address any concerns promptly.

Why should I choose "In & Out No Doubt" over other moving companies?

Our reputation, experience, and commitment to excellence set us apart.

What should I do if I realize something is missing after the move?

Immediately contact our customer service.

Can I ride in the moving truck?

For safety reasons, customers cannot ride in the truck.

How do I prepare large appliances for moving?

Disconnect and clean them 24 hours before moving.

How do I determine how many boxes I'll need?

Our website has a box calculator tool for this.

What's the best way to pack electronics?

Use original boxes or bubble wrap and sturdy boxes.

Do you offer any promotions or deals?

Yes, check our website for current promotions.

Can I move my plants and pets with "In & Out No Doubt"?

Plants, yes. Pets, no – they need special care.

Do you handle international moves?

Currently, we handle domestic moves only.

How do I claim for lost or damaged items?

Contact our customer service for the claim process.

Do you offer weekend or evening moves?

Yes, at a slightly higher rate.

What if I need to cancel my move?

Please provide a 48-hour notice for cancellations.

How many movers will be assigned to my move?

Typically, 2-4 movers, depending on the move's size.

What size trucks do you use?

We have a variety of trucks, from 16 ft to 26 ft.

What precautions are you taking for COVID-19?

We follow all recommended health guidelines.

Do you have any packing tips or guidelines?

Yes, check our website's "Packing Tips" section.

How do I provide feedback on my moving experience?

Feedback can be submitted through our website or customer service.

Can I get references from past customers?

Certainly, references are available upon request.

Do you offer discounts for seniors or military personnel?

Yes, we offer a 10% discount.

Are there any items you won't move?

Yes, certain hazardous or illegal items.

How do I prepare my home for moving day?

Clear pathways and label boxes with their destination rooms.

What payment methods do you accept?

We accept cash, credit cards, and bank transfers.

Can I track my belongings while they're in transit?

Yes, we provide a tracking number upon dispatch.

How do you handle specialty items like pianos or antiques?

We have specialized teams for such items.

How long will my move take?

It depends on the size and distance of the move.

Do you disassemble and reassemble furniture?

Yes, we do.

Are your staff trained and background checked?

Yes, all our staff undergo training and background checks.

Can I pack my items myself?

Absolutely, but we can also assist if needed.

What's the difference between a full-service move and other services?

A full-service move covers everything from packing to unloading.

How do you ensure the safety of my items during transit?

We use padded trucks and secure packing techniques.

How far in advance should I book my move?

Ideally, 2-3 weeks in advance.

Do you have a minimum charge?

Yes, there's a minimum charge of 2 hours.

What happens if something is damaged during the move?

We have an insurance claim process for any damages.

Can I change my moving date after booking?

Yes, with a 48-hour notice.

How do I get a quote for my move?

Visit our website or call our customer service for a free quote.

What areas do you serve?

We serve the entire tri-state area.

Do you offer insurance for my belongings?

Yes, we offer various insurance options for your belongings.

How do you determine the cost of a move?

Costs are determined by distance, weight, and additional services.

Can I hire you just for loading or unloading?

Absolutely, you can hire us for any individual service.

Do you offer packing materials?

Yes, we provide a range of packing materials upon request.

How do you handle fragile items?

We use specialized packing materials and techniques for fragile items.

Are there any hidden fees?

No, all fees are transparent and provided upfront.

What services do you offer?

We offer packing, loading, unloading, full-service moves, specialty moves, and cleaning services.

How do you ensure a quick move?

Our experienced team and streamlined processes ensure a swift move.

What is "In & Out No Doubt"?

A professional moving and packing service dedicated to efficient and reliable relocations.

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